Privacy Policy

Welcome to Mentorria ("Mentorria," "we," "our," or "us"). Mentorria is a community-based learning platform that provides personalized educational services through neighborhood learning hubs, online learning, AI-powered educational tools, teacher support, and parent engagement solutions.

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you use our website, mobile applications, learning platform, or any of our educational services. By accessing or using Mentorria, you agree to the practices described in this Privacy Policy.

Depending on how you interact with Mentorria, we may collect the following information:

Personal Information

• Full name
• Email address
• Mobile number
• Date of birth (where applicable)
• Parent or guardian information
• Student grade and academic details
• Address (only when required)
• Profile photograph (optional)

Account Information

• Username
• Password (stored securely in encrypted form)
• User role (Student, Parent, Teacher, Administrator)
• Login history
• Device information

Learning Information

• Course enrollments
• Attendance records
• Assignment submissions
• Assessment scores
• Learning progress
• Skill development
• AI learning recommendations
• Performance analytics

Communication Information

• Support requests, email inquiries, chat logs, feedback, and survey responses.

Technical Information

• IP address, browser type, device type, operating system, page flow metrics, session duration, and cookies.

Mentorria provides educational services for children under the supervision of parents, guardians, schools, or authorized educational institutions. We are committed to protecting children's privacy.

• For learners below the age required by applicable law, parental or guardian consent may be required before collecting personal information.
• Parents and guardians may request access to, correction of, or deletion of their child's information by contacting us.

We use your information to:

• Create and manage user accounts and profiles.
• Deliver educational services and schedule classes.
• Personalize learning experiences and track academic progress.
• Provide AI-powered learning recommendations and progress diagnostics.
• Improve our platform functionality and user interface.
• Respond to support requests and send critical safety updates.
• Process payments securely, prevent fraud, and comply with tax rules.

Mentorria may use Artificial Intelligence (AI) technologies to personalize learning paths, recommend educational content, provide learning insights, and analyze student progress.

AI recommendations are designed to assist learning and do not replace professional educational guidance or parental involvement.

Mentorria uses cookies and similar technologies to keep users logged in, remember preferences, improve performance, analyze usage, and enhance security. You may disable cookies through your browser settings. However, some features of the platform may not function properly.

We do not sell your personal information. We may share information only when necessary with:

• Authorized teachers and administrators.
• Parents or guardians (for student accounts).
• Payment service gateways and cloud hosting providers.
• Technology partners supporting platform operations.
• Government or regulatory authorities when required by law.

All third-party partners are expected to maintain appropriate confidentiality and security standards.

We implement reasonable administrative, technical, and organizational measures to protect your information, including secure servers, encryption at rest/transit, role-based access controls, authentication checks, and regular backup routines. However, no internet-based system can guarantee absolute security.

We retain personal information only for as long as necessary to provide our services, maintain educational records, comply with legal requirements, resolve disputes, and enforce agreements. When no longer required, we securely delete or anonymize data.

Depending on applicable laws, you may have the right to:

• Access and obtain a copy of your personal data.
• Correct inaccurate details or update profile configurations.
• Request deletion of data (subject to legal retention overrides).
• Withdraw consent, object to, or restrict specific processing activities.

• Users are responsible for keeping passwords confidential and protecting login credentials.
• Always log out from shared devices after class sessions.
• Report any suspected unauthorized account access immediately.

Our platform may integrate with third-party services such as payment gateways, video conferencing suites, email delivery APIs, and analytics packages. These services operate under their own privacy policies.

Your information may be processed on servers located in different jurisdictions depending on our cloud service providers. We take reasonable measures to ensure appropriate safeguards are in place when personal information is transferred.

We may send account updates, product announcements, and newsletters. You may opt out of promotional communications at any time. Service-related notifications will still be sent.

• Attendance at neighborhood learning hubs is systematically recorded.
• Classroom activities may be monitored for safety and educational quality.
• Parents receive real-time attendance alerts and academic reports.

We may update this Privacy Policy periodically. The updated version will be posted on this page with the revised "Last Updated" date. Continued use of Mentorria after updates constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

• Email: privacy@mentoria.example
• Phone: +91 80 4567 8900

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising in connection with this Privacy Policy shall be subject to the jurisdiction of the competent courts in India.